Customer/Patient Education

BILL OF RIGHTS

As a patient receiving home care services through EME, you have the following rights:

1. To select a provider;
2. To expect the provider to offer appropriate identification prior to entering your residence.
3. To receive appropriate services in a professional manner and without discrimination relative to race, color, religious creed, ancestry, age, sex, sexual preference, national origin, handicap, or disability.
4. To be dealt with and treated with courtesy and respect by competent individuals representing EME, and to be free of intentional neglect or abuse.
5. To be given the opportunity to actively participate in your own healthcare program.
6. To be provided with adequate, understandable information upon request, relative to consent for the commencement, continuation, transfer or the termination of any service(s).
7. To express any grievances or complaints without fear of discrimination or reprisal.
8. To request and receive complete up-to-date information relative to your condition, treatment, alternative/allied treatments, and risks of treatment.
9. To receive treatment and services within the scope of the health care plan, promptly and professionally, while being fully informed as to company policies, procedures, and charges.
10. To refuse prescribed treatment against medical advice, and receive professional information relative to the ramifications or consequences that will or may result due to such refusal.
11. To request and receive data regarding cost relative to treatment or services rendered.
12. To be assured of privacy and confidentiality, except as otherwise provided by law or third party contractual arrangements.
13. To request and receive the opportunity to examine or review your patient records unless access is specifically restricted by the physician for medical reasons.