Customer Responsibilities
To insure that you receive the best care possible, it is important that you understand your role in your health care program. As a patient, you are responsible for:
- Providing complete and accurate information concerning your present health, medications, allergies, etc.
- Informing us of your health history, including any equipment you may have used during recovery from any past illness, injuries, etc.
- Reviewing all safety handouts you receive from EME and actively participating in maintaining a safe environment in your home.
- Requesting additional assistance or information on any phase of your health care plan that you do not fully understand.
- Notifying your attending physician when you feel ill or encounter any unusual symptoms.
- Notifying EME when you will not be home at the time of a schedule visit or delivery.
- Notifying EME of any changes of residence or telephone number.
- Respecting equipment and notifying EME regarding any problem with the equipment or service.
- Notifying EME if you are hospitalized or if your physician modifies or ceases your home care prescription.
- Making a conscious effort to comply with all aspects of the home care plan developed for you and cooperating with the personnel providing such care.
- Paying for all services rendered either through third party payers (your insurance company), or being personally responsible for payment for any services which are not covered by your insurance policies