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About EME

Ephrata Medical Equipment is a service of Ephrata Community Hospital since 1986. We are located in the heart of beautiful Lancaster County, Pennsylvania. We provide home medical equipment, supplies, and related services from 2 retail locations to customer home's, physicians offices, nursing home's, and hospitals. E.M.E. is accredited by the Joint Commission for Accreditation for Healthcare Organizations. We are also members of the Pennsylvania Association of Medical Suppliers (PAMS).

In addition to our Customer Service Staff to assist you, we have:

Registered Respiratory Therapists
Certified Orthopedics Fitter
Mastectomy Fitters
Custom Fit Compression Stocking Fitter

We also have a billing staff that will bill most major insurance companies for eligible equipment and supplies.

MISSION

EME's mission is to provide the highest quality health care products and services in Lancaster County and area's of surrounding counties. To constantly strive to meet or exceed our customers expectations and to be an integral part of our community's healthcare system.

JCAHO

The Joint Commission on Accreditation of Healthcare Organizations (JCAHO) accredits Ephrata Community Hospital and all of its services including Ephrata Community Home Care and Ephrata Medical Equipment.

Accreditation is awarded for three years. Joint Commission surveyors visit accredited health care organizations a minimum of once every three years to evaluate standards compliance. Starting in 2006, all Joint Commission accreditation surveys will be unannounced.

Started in 1951, JCAHO seeks to continuously improve the safety and quality of care provided to the public through the provision of health care accreditation and related services that support performance improvement in health care organizations. An independent, not-for-profit organization, the Joint Commission is the nation's oldest and largest standards-setting and accrediting body in health care.

During the survey, surveyors select patients randomly and use their medical records as a roadmap to evaluate standards compliance. As surveyors trace a patient's experience in a health care organization, they talk to the doctors, nurses, and other staff who interacted with the patient. Surveyors also observe doctors and nurses providing care, and often speak to the patients themselves.

Joint Commission accreditation does not begin and end with the on-site survey. It is a continuous process. Ephrata Community Hospital/Ephrata Medical Equipment constantly re-evaluates patient care and safety standards compliance. If you have any unaddressed concerns about patient care and safety, you are encouraged to contact Ted Gress, Operations Manager, at 733-0405, ext 109 or David Lerch, Director, 733-0405, ext 111. If your concerns cannot be resolved through the Ephrata Medical Equipment, you can contact JCAHO by either calling 1-800-994-6610 or emailing complaint@jcaho.org.